Humanizing healthcare. Embracing diversity.

The DEI Foundations Certificate by Healthcare Experience Foundation is a virtual learning program designed to equip leaders, staff, clinicians and physicians with strategies for interpersonal growth. Expect to gain knowledge and strategies for diversity, equity and inclusion that will help you and your team meet the ever-changing demands of today’s healthcare environment.

How it works

The DEI Foundations certification program implements proven methods to develop leadership skills, while setting participants up for success through a sustainable learning process.

Reserve your seat

Join us for our last remaining session, the DEI Fall Cohort. For special group pricing, reach out to us directly at insights@healthcareexperience.org.

Live, virtual learning | Two-day virtual course, 10 a.m.-2 p.m. CDT each day

**This course consists of eight hours total learning time over two days

We’re excited to offer 6 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI). PXI is an independent non-profit committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. PXEs can be applied towards Certified Patient Experience Professional (CPXP) applications and/or to maintain certification designation.

Course Agenda

DAY 1 | Modules 1-3

Thursday, April 25 | 10am - 2pm CDT

Module 1: Introduction to Diversity, Equity

and Inclusion

• Understand the responsibilities and opportunities we have in our communities and as individuals
  
• Explore key working definitions
  
• Create a framework for interpersonal growth
  

Module 2: Cultural Humility

• Understanding the impact of culture on healthcare interactions
  
• Acknowledge the role of privilege and cultural blind spots
  
• Explore ways cultural humility can support you
  

Module 3: Emotional Intelligence

• Emotional Intelligence as a foundation for D.E.I.
  
• Honing personal competence for awareness and self-management
  
• Honing social competence for empathy and relationship management
  

DAY 2 | Modules 4-6

Friday, April 26 | 10am - 2pm CDT

Module 4: Implicit Bias

• Define and understand the impact of implicit bias
  
• Explore implicit bias in patient care and team interactions
  
• Employ strategies to overcome bias and build trust
  

Module 5: Civility and Belonging

• Define civility, incivility and a culture of belonging
  
• Explore the impact of incivility in healthcare interactions
  
• Understand microaggressions and subtle acts of exclusion
  
• Employ strategies to move from observer to ally
  

Module 6: Inclusive Leadership

• Identify traits of inclusive leaders
  
• Build your circle of influence
  
• Employ interpersonal leadership strategies
  
• Apply learnings and action plan
  

Meet the instructors

Healthcare Experience Foundation

Industry Perspective Speakers

Selynto Anderson, PHD

Chief Diversity Officer

Lee Health

JENNIFER CARRON, MSOM

Chief Experience Officer

Barnes Jewish Healthcare

Reserve your seat

Join us for our next session, the DEI Winter Cohort. For special group pricing, reach out to us directly at insights@healthcareexperience.org.

Live, virtual learning | Two-day virtual course, 10 a.m.-2 p.m. CDT each day

**This course consists of eight hours total learning time over two days

Get in touch

Healthcare Experience Foundation

877.631.0611 | insights@healthcareexperience.org

healthcareexperience.org